Dog Health Questions: Should we call corp office on dog trainer? Help!?

My Mom got her dog trained at Petsmart. She went through puppy class and graduated. Upon grad, the trainer asked if she wanted to repeat the class or be promoted to intermediate. My Mom chose to sign up for interm because the trainer said she graduated. Duh! We then decided to bring our 3 year old terrier to training who had been through Petsmart puppy class but never graduated because of the trainer at the other store's incompetency and some issues. I worked with him myself. Both of them last night were hungry and bored and didn't cooperate. Suddenly, the trainer told us to get out and that both dogs had to go back to puppy class. When we tried to get a refund, he jumped out of the training room and started telling the manager not to give a refund and that we needed to wait and take the class in a few months and they will hold our money on file with our receipt. I think he had no right to tell my Mom and the manager what to do and if we wanted a refund, we could have gotten it (Petsmart's policy). Should we just go back to that trainer (both dogs do need training, but NOT from him!) or call corporate office and fuss?

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I would say have your dog trained by a professional and quit messing around with those glorified wanna bes at Pet Smart. They are sales people in the times they are no doing the so called training classes.

But yes I would get in touch with the corporate office and file a formal complaint against the store and employees involved

Dog Training Help

• call corporate, demand your refund and find a different trainer!!!!!!!!!!!
  
  try going to:
  
  http://www.apdt.com/
  
  "american pet dog trainers association" they have trainers in most areas of the usa


• you want an apology and a refund so fuss a little and then go to a different trainer obviously


• Fuss for your refund call office


• That i would say is unfair. Yes... fuss but nothing serious, mind. Just enough for an apology and refund.


• If it were me, I'd take it up with management and go up as high as needed to get a refund for training that wasn't recieved...
  
  ...and then I'd definitely find a different trainer...alas, I've not really heard anything positive about Petsmart's training classes, although I'm sure some of the stores do luck out and get knowledgable trainers...I opted to go through a (group) puppy class with a local private trainer and was very pleased...she also provides "lifetime support" as long as you own that dog, you can return to class at any time for a refresher or for help (group or one-on-one) with a specific issue, at no additional charge...


• PetsMart does not offer a money back guarantee, according to their website. Should have done some homework and you would have found out that PetsMarts trainers are incompetent, have no idea what they are doing. Why didn't you call the local kennel club and sign up for their classes.
  
  YOU GET WHAT YOU PAY FOR, WHICH IS ENTIRELY TOO MUCH AT PETSMART. So, quit your b1tching! No one wants to hear it. Do what you want. Why do you have to come here to ask total strangers what to do?
  
  AND, I also believe that there's much more to this story than we are being told.


• Sorry, but there is so much missing out of this story!
  
  Being a corporation, and having to give good customer service in order to stay in business, large companies don't just allow this kind of behavior from their associates. Something ELSE has to be going on here.
  
  If I am off track at all here, you should be able to talk to the store manager and get your refund. It is that simple, really. There is no reason to have to go to corporate to get a refund unless something ELSE is going on that caused this store to think you were not entitled to a refund.
  
  "Suddenly, the trainer told us to get out" No one would do that without good reason.


• First, you have to start doing your business in writing when you have a conflict with someone that involves money. Sounds like the trainer over-reacted. You'll win this one if you can stay on the higher ground.
  
  Write a polite, brief, businesslike letter outlining the facts of the matter in a calm, reasonable manner and stating specifically what you want done (refund, or whatever.) Send it to the manager of that PetSmart. Wait for an answer. If the answer isn't to your liking, send a copy of both letters to corporate headquarters. Emails are okay if you're thanking a company but if you're having a conflict over money always send a paper mail, and don't try settling things over the phone because that doesn't give you a record of what they do to respond to you.