Dog Health Questions: Has this ever happened to dog trainers? How do you overcome this?

Some how my clientele is thinking I am a free advice behaviorist dog trainer? Where did this come from? I am getting lots of emails with questions with training advice, but they don't follow through on the sessions. They expect me to come forth with all the techniques via email without the training sessions cost free. It does not work that way. Plus my rates are low for the fact I feel dog training should not be so expensive. I even have my certifications. My services are conveyed on my website. Has this happened to other dog trainers before?

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Recommended Answer:
I had one e-mail about a training issue.
I simply replied that i would be happy to help the client and that they could contact me and make an appointment.
She responded quickly and called the following monday to make an appointment.

spell out on your site that people must make appointments.
Good luck!

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• It's not happened to me, but business sense says you should put a limit on that. Like, they get one question answered free, if they have more, they have to book a session and ask you in person. Put it in writing on your site, so you don't have to repeat it constantly (or at least not QUITE as much) on every email.
  
  Good luck!
  Vintage Collies


• Your first mistake is giving them your email address without guidelines behind it. I have spelled out my entire practice on my website and on my business handouts.
  
  If my clients want advice, they email me and I will respond in the form of telling them to set up an appointment to discuss the problem with me so we can work with the dog in the area of problem.
  
  I ONLY respond with training or behavioral advice if I feel as if its an emergency, or its from a faithful client whom I have been working with for quite some time.
  
  The only behavioral advice that should be given via email is to set up an appointment. If you give them advice and they read it the wrong way, it could end up disastrous, and you can be held entirely accountable.
  
  I wouldn't charge a sessions fee for an email, but I would tack some type of fee for email or phone call advice. Maybe half of the session charge, if not less?


• People are always looking for something for nothing. Do not answer their questions but email them back and simply ask them if they are wanting to make an appointment with your business.


• I'm happy to give advice over the net for everyday simple problems. It helps the dogs. For more complex problems I suggest a one on one training session.